Since startupbiz.co.zw is offering non-tangible irrevocable goods we generally do not issue refunds once the order is accomplished and the product or product download link is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we do honour requests for the refund on the following reasons:
- Non-delivery of the product: Due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted within 7 days from the order placing date. Otherwise the product will be considered received and downloaded.
- Download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted within 3 days from the order placing date. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline.
- Product not-as-described: such issues should be reported within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.
Email your requests for a refund to firstname.lastname@example.org within the period of 1 week after the order is placed. You should accompany this request with reasons why you apply for a refund. Please make sure your request does not contradict our Terms and Conditions.